Recommendations Help Providers Embrace Consumerism and Improve Patient Experience
Spectrio announces recommendations to improve patient experience and customer engagement for six major areas in outpatient care. Despite renewed Congressional attention on healthcare regulation, outpatient care volume and rising consumer expectations show no signs of slowing. Spectrio’s Guide to Outpatient Customer Experience offers tips to help providers attract and engage the healthcare consumers of 2017.
On the research behind the recommendations, Spectrio Chief Revenue Officer Jeff Sneed says, “Spectrio’s work in over 10,000 patient care locations allows us to see the consumerism trend very clearly. We’re hearing outpatient providers express the same customer engagement and employee communication challenges as our retail clients.”
Topics covered by the 2017 Guide to Outpatient Customer Experience include:
- Maximizing ROI for Customer Experience Efforts
- Decreasing Perceived Wait Times
- Reinforcing Content on Multiple Channel
“It’s important to remember that clinical staff aren’t the only ones influencing CGCAHPS (Clinician and Group Consumer Assessment of Healthcare Providers and Systems) and online provider reviews,” adds Sneed. “The outpatient experience begins long before the exam room door opens.”
The 2017 Guide to Outpatient Customer Experience is designed for marketing and communications professionals, patient experience leaders, and outpatient practice managers. It is free to download at info.spectrio.com/outpatient-guide.