VS Resources
ILINK
1. If you’re ready to change your music, login to the Music Choice interface: http://ww1.musicchoice.com/
2. Please contact Spectrio if you cannot find your username/password.
3. Once you are logged in, click on “Select Channel”
4. See what’s playing now in “Current Genre,” and select a new station in the drop-down menu in “New Genre.” Include any scheduling or additional notes in the comments section.
5. Click Submit Request, and your new selection will begin broadcasting within 24 hours!
1. Verify that the cable running from the channel A “OUT” position on your player is connected firmly to your amplifier.
2. Take a look at the bass and treble settings on the amplifier. Too much bass can cause periodic distortion and too much treble can cause your music to sound “tinny.” Too little of either can cause the music to sound “flat.” It is recommended that the bass and treble be set at the median point on your amplifier.
3. Next check the impedance button on your player. The impedance should be set to 8 ohms. The impedance button should be clicked in for the 8 ohm setting.
4. If you are still having the same issue it may be necessary to adjust the volume on both the player and your amplifier. If you are getting crackling or distorted sound the ILINK is probably set too loud and may need to be adjusted.
5. First press the blue “MODE” button on the front of your player. The Channel A light should stay green and the channel B light should go out.
6. Next press and release the down arrow button to begin lowering the volume. The ILINK makes volume changes in very small increments and it may be necessary to press the down arrow button numerous times before a significant change is noticed.
7. Once the volume has been lowered on the ILINK it may be necessary to turn the volume on the amplifier up to compensate for the decreased ILINK player volume.
8. If your volume is too low, simply reverse the volume change process. If this does not solve your sound quality issue please contact us.
1. If the Channel A light is green, music should be playing. Make sure audio cable is in Channel A OUT.
2. Next, turn the player off and let it sit for about a minute. Then, power the player back on.
3. You’ll want to make sure you amplifier is plugged in and powered on as well.
1. If you’re not getting a connection, check to ensure the Ethernet cable is plugged into the Ethernet port on the player and ensure the other end is plugged into an open, numbered port on the correct router.
2. Next, turn the player off and then while holding in the down volume button, turn the player back on.
3. Within 10 seconds, the Channel A Status light should start blinking orange. If it does not begin to blink orange at any point, the player does not have an active internet connection or the router is not communicating with the player.
4. At this point, please contact us if you are still having issues.
PLAYNETWORK PLAYER
1. First check the cable running from the ZONE 1 potion on the player to your amplifier to ensure a firm connection.
2. Take a look at the bass and treble settings on the amplifier. Too much bass can cause periodic distortion and too much treble can cause your music to sound “tinny.” Too little of either can cause the music to sound “flat.” It is recommended that the bass and treble be set at the median point on your amplifier
3. Next we want to check the volume level on the player. The Playnetwork C500 is optimized to play at an output level between 60-80.
4. First press the down arrow button located on the front of the player until SETUP is displayed. Press ENTER. Press the down arrow again to scroll to SET VOLUME (Players using a second zone for music or on hold message should choose the appropriate zone to adjust, either ZONE 1 or ZONE 2). Press ENTER. Check where the current volume is set.
5. Depending upon the sound quality issue you are having it may be necessary to adjust the volume up or down. To do so, press the CHANGE button. The player may ask for an unlock code which is, using the arrow keys UP, UP, DOWN, DOWN, and ENTER. Now simply increase or decrease the volume as needed. Then press DONE.
6. The player will tell you it is setting the volume and jump back to the playback screen. Please note, the player does not make the volume adjustment until the DONE button is pressed and it may be necessary to repeat the above steps.
1. If the LCD screen is frozen, says “playlist expired” or something similar, contact our team at 763-595-8000 and select option 0.
2. If you can see the music information scrolling on the screen and you are still not hearing any music, power cycle the music player by unplugging the player, and plugging the player back in and powering the player on.
3. You’ll also want to check that your amplifier is plugged in, powered on, and that the audio cable is plugged from output 1 on the back of on the player and into the proper input on the amplifier.
1. If you’re not getting a connection, check to ensure the Ethernet cable is plugged into the Ethernet port on the player and ensure the other end is plugged into an open, numbered port on the correct router.
2. Once you have verified your connection, power the player on and off. The lights by the side of the Ethernet cable on the player should flicker green and amber. No lights indicate no connection and could be anything from a bad Ethernet cable, bad port on the router, or network settings.
3. At this point, contact us or try troubleshooting further with this C400/C500 Connection Troubleshooting Guide
ILINK LCD
- To see what’s playing on each station simply visit http://np.mixhits.com
- To change the station on your music player, press the menu button and scroll through the 10 available playlists.
1. If the display says “iLink v7.20” contact us.
2. If the LCD screen displays a playlist name, press the menu button 5 times or until the screen displays “Monitor Speaker Source = Off,” then press the up arrow once.
3. If music is playing from the internal speaker, check to make sure the audio cable is in Channel A OUT.
4. Press the down arrow to turn the internal speaker off.
5. If you are still not hearing any music, power cycle the music player. 6. You’ll also want to check that your amplifier is plugged in, powered on, and that the audio cable is plugged from channel A out on the player and into the proper input on the amplifier.
1. If you’re not getting a connection, check to ensure the Ethernet cable is plugged into the Ethernet port on the player and ensure the other end is plugged into an open, numbered port on the correct router.
2. Once you have verified your connection, press the menu button until you reach the 13th screen or the display labeled, “Press Up Arrow to Call Back”.
3. Press the up arrow, then the display should then indicate “Connecting to 75.146.43.101 or 74.94.83.106.” The player should then display “Active Connect”.
4. If you see “Active Connect” the player has a connection to Spectrio’s server.
5. If you do not see active connect please contact us.
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