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Customer Engagement For Healthcare

Enhance your patients’ overall experience with Spectrio’s compelling suite of customer engagement solutions.

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POWERING OVER 150,000 LOCATIONS AROUND THE WORLD
Google
Marriott
Subway
Message Envy
Hewlett Packard
Coca Cola
Hardvard University
Exxon Mobil
Holiday Inn
Thermo Fisher Scientific
Radisson
Survey Monkey
THE SPECTRIO HEALTHCARE DIFFERENCE

Increase Customer Engagement for Healthcare

Spectrio has 30 years of proven experience in creating positive, memorable, and informative patient and resident experiences in healthcare. Whether your manage a large hospital, a small private practice, or a senior living community, our products are here to amplify your communication and customer engagement efforts.

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ENGAGE

Digital Signage

From Waiting Room TVs to physician directory displays, digital signage is here to catch patients’ attention and deliver vital information from the minute they enter your location.

INTERACT

Interactive Kiosks

Give your patients' a hands on experience. Put informative maps and necessary patient forms at your visitors’ fingertips with our dynamic interactive kiosks.

INFORM

On-Hold Marketing

Ensure that your most important and relevant messaging is available for curious or confused patients that call ahead before they visit your on-premise location for their appointments. Easily provide answers to common FAQs about hours, services, and providers.

INSPIRE

On-Premise Messaging

Make the atmosphere at your hospital or clinic a comfortable and soothing one with any one of our cultivated, turnkey playlists. You can also pepper in announcements and safety protocols to keep your patients and staff in the loop.

CONNECT

WiFi Marketing

Enhance your visitor Wi-Fi network to make your patients’ waiting room experience a pleasant one. Efficiently measure patient traffic and search patterns to improve remarketing efforts in the future.

ENHANCE

Scent Marketing

We offer a variety of scents that can help comfort and soothe patients and their families during their wait times. Specifically crafted to be subtle and hypoallergenic, our Scent Marketing improves the overall customer experience.

Healthcare Digital Signage

Digital signage in your office, hospital, or senior living community can engage and inform your patients, help you stand out from your competitors, increase overall retention, and create happier customers. Spectrio offers scalable and versatile services that can be customized to meet whatever needs your organization has. As a proven leader in the healthcare and senior living industries, Spectrio will help you choose the right types of displays and content that best fit your objectives. Our in-house creative team will work alongside you to craft customized content to keep your patients entertained, aware, and immersed during their visit or stay.

Wait Boards

Drive down perceived wait times with our attention-grabbing screens. Your displays can be configured to educate visitors on relevant health topics, ongoing events, and available services. All content goes through an approval process, ensuring that it’s clinically validated.

Digital Wayfinding

Direct visitors throughout your hospital, facility, or nursing home with easy-to-use wayfinders. Our custom-designed, digital wayfinding systems also boost staff productivity, improving patient satisfaction. Visitors and staff alike can download maps to their phones and easily find exactly where they need to go.

Interactive Displays

Put your audience in charge of their on-premise experience by utilizing interactive screens. Patients, residents, and visitors can control their content viewing experience for a personalized take on your organization’s offerings and information.

Motions Ads

Share what’s most important to your organization with agency-level creative content. Inform patients about seasonal reminders, new safety procedures, and other pertinent information about your facility.

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Content Library

Access to Vetted Healthcare Content

Spectrio’s extensive content library means your organization never needs to struggle with creating content. We’ve got everything you need to fill your playlists and keep patients informed. Choose from hundreds of animated videos and images, featuring 3D animation, interviews, trivia, holiday greetings, seasonal topics, and more.

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INFORM

On-Hold Marketing

3 in 4 patients use the phone as the primary method to set up medical appointments. Make sure your on-hold messaging helps callers feel cared for and acknowledged from the second they contact your facility.

On-Hold Marketing combines custom messaging and music that can answer frequently asked questions, promote new providers and services, and lay the groundwork for a positive patient experience. Spectrio can create professional custom messages for your business that provide a unified brand experience as well as account for variabilities in locations such as hours and services.

60%

of callers hang up when they are left in silence while on hold.

20%

of callers have made a service decision after hearing hold messaging.

AUDIO SAMPLES
HOSPITAL: Feat. Voice Talent Denise K. & Music RK06
DENTISTRY: Feat. Voice Talent Joe W. & Music LC11
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Inspire

Overhead Music

Overhead Music has the power to both influence patient mood and promote your services, all while increasing staff productivity. Just 20 minutes of listening to the right music mix can lower heart rate, blood pressure, and anxiety. Spectrio can develop the ideal playlist from hundreds of music selections that have been fully licensed to protect your organization from infringement issues.

Overhead Music reduces noise distractions in order to create more private, comfortable medical environments. From a legal standpoint, this ambient noise can also help maintain HIPAA compliance. It's an affordable alternative to expensive construction or sound blocking materials. It can be easily introduced into offices both new and existing, large or small, national hospitals and local clinics.

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CONNECT

WiFi Marketing

Imagine being able to leverage your patients’ behaviors, wants, and needs to inform your communications, both on-premise and online. If used to the fullest, Spectrio’s WiFi Marketing can enable your organization to do just that. We can turn your current WiFi network into a high-impact marketing tool that drives patient behavior. Our scalable, cloud-based solution enables you to personalize relevant, real-time interactions via content, analytics and messaging.

More importantly, since Spectrio is only collecting non-health information-related data from individuals by agreement, all communications are HIPAA compliant.

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Get Started with Spectrio Today

Take the next step towards increasing your customer engagement

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