Customer Engagement for Veterinary Practices

Providing your clients and their pets a comfortable, enjoyable experience while interacting with your veterinary practice is key. Our suite of solutions works to make every customer interaction pleasant for pets, owners, and staff.

Message Envy
Hewlett Packard
Coca Cola
Hardvard University
Exxon Mobil
Holiday Inn
Thermo Fisher Scientific
Survey Monkey

Boost Customer Engagement At Your Veterinary Practice

Our comprehensive suite of solutions has been designed to enhance your customers’ experience with your business, both on-premise and at home. We work with your business to put appointment availability, current service offerings, schedules, and more in plain view of visitors in your veterinary practice. We’ll help you design a soothing, enjoyable experience from start to finish, with a mix of music, signage, and messaging.

Whether you’re juggling long-term clients or meeting new furry friends every day, our customer engagement solutions will help your practice leave a lasting impression.


Digital Signage for Your Veterinary Practice

Digital signage is a great way to engage with your customers from the minute they enter your practice. Our experts work with your location to make sure our screens display relevant, important information in an eye-catching, attractive way. We’ll work with your business to create customized content to highlight your services, providers, appointment availability, and more.

Spectrio is a one-stop-shop for all of your marketing needs. From software to hardware, we will provide your business with all of the things it requires to make the most of your digital signage.

Waiting Room Signage

Reduce perceived wait times and educate clients on important health topics for their companion animals, new procedures, clinic information, and more.

Pass-Thru Television

Mix in pre-screened, family-friendly entertainment clips with your practice’s messaging. We have top news stories, sports, weather, human interest stories, sitcoms, movie trailers, and more to keep customers entertained while they wait.

Operatory Signage

A silent waiting room can be agonizing for pet parents while their animal is being operated on. Keep yours informative and engaging with our operatory signage, displaying the information your customers want to have during this stressful time.

Feature Boards

Share what’s most important to your veterinary practice with agency-level creative feature boards. Inform your clients about seasonal reminders, new procedures, or pertinent information about your clinic.

The Power of Spectrio

Spectrio leverages its years of experience in the veterinary industry to help your business connect with customers both on-premise and online. The benefits of relying on our suite of solutions include:

  • Being able to showcase common procedures, recovery times, and medicines while customers wait for their pets’ operations or appointments.
  • Highlight positive reviews or testimonials from satisfied customers.
  • Distract anxious pet parents with our huge library of content options, ranging from educational materials to popular TV shows.

Access to Vetted Veterinary Content

Spectrio’s extensive library of veterinary content has everything you need o build out your playlists and engage your visitors as they wait for their appointment. From health Choose from hundreds of animated videos and images to find the ones that best fit your location’s personality and mood.


Overhead Music

Overhead Music has the power to produce a calming atmosphere while your clients and their companion animals wait, while also increasing staff productivity. Just 20 minutes of listening to the right music can lower heart rate, blood pressure, and anxiety. Spectrio will help you create an appropriate playlist from hundreds of music selections that have been fully-licensed to protect you from copyright infringement.

Studies have shown that playing classical music can provide a calming atmosphere for dogs.

Just 20 minutes of listening to music can lower heart rate, blood pressure, and anxiety.

Overhead Messaging

On-Hold Marketing

3 in 4 patients use the phone as the primary method to set up medical appointments. Make sure your on-hold messaging helps clients find the information they need. On-Hold Marketing combines custom messaging and music that can answer frequently-asked questions, promote appointments and services, and lay the groundwork for a positive client experience.


of callers hang up when they are left in silence while on hold.


of people call in on the phone to make a reservation or schedule an appointment.

On Hold Messaging

WiFi Marketing

Turn your WiFi network into a high impact marketing tool that increases client engagement and loyalty. With Spectrio’s scalable, cloud-based solution, you can personalize relevant, real-time interactions with clients using WiFi marketing, analytics and management. If used to the fullest, WiFi Marketing is a cost-effective engagement source with a high ROI.


of loyalty program members want communications from the programs they participate in.

SMS coupons are redeemed 8% more than emailed coupons.

Wifi Marketing

Scent Marketing

Scent is one of the most important and yet under-appreciated senses that play a part in client interactions. As the only sense that is processed directly through the limbic system, smell is hardwired to our memories and emotions. Ambient scent, when approached properly, has a subconscious effect on clients’ anxiety and comfort levels, and those of their companion animals. Spectrio has created hundreds of unique scents, each with a mood, impression, or effect in mind. We work with you to find the best scent for your objectives.

Our scents are hypo-allergenic, oil-based scents that comply with the highest level of safety and regulation standards set forth under provisions of the United States and European Union laws. For one monthly fee we provide you with the best diffuser system and scent for your need so you can easily get subtle, environment-enhancing scent when and where you need it.

Lavender is considered a relaxing and anxiety-reducing scent for both humans and animals.

Scent Marketing
Scent Marketing
Scent Marketing
Scent Marketing
Scent Marketing
Scent Marketing
Scent Marketing
Scent Marketing
Scent Marketing

Get Started with Spectrio Today

Take the next step towards increasing your customer engagement

Get a Demo