Customer Engagement for Veterinary Practices

Providing your clients and their pets a comfortable, enjoyable experience while interacting with your veterinary practice is key. Our suite of solutions works to make every customer interaction pleasant for pets, owners, and staff.

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POWERING OVER 150,000 LOCATIONS AROUND THE WORLD

THE SPECTRIO DIFFERENCE

Boost Customer Engagement At Your Veterinary Practice

Our comprehensive suite of solutions has been designed to enhance your customers’ experience with your business, both on-premise and at home. We work with your business to put appointment availability, current service offerings, schedules, and more in plain view of visitors in your veterinary practice. We’ll help you design a soothing, enjoyable experience from start to finish, with a mix of music, signage, and messaging.

Whether you’re juggling long-term clients or meeting new furry friends every day, our customer engagement solutions will help your practice leave a lasting impression.

ENGAGE

Digital Signage

Our Digital Signage engages pet owners the minute they enter your practice. Easily display attending staff, available appointment times, the cost of common services, and more, in a visually appealing way with our screens.

INTERACT

Interactive Kiosks

Make the check-in process a breeze with Spectrio’s Interactive Kiosks. Our screens will help you cut down on perceived wait time, allow owners to fill out relevant paperwork, and display current safety information.

INFORM

On-Hold Marketing

Give your customers the answers they need, all without wasting valuable staff time on answering phone calls and juggling concerned pet parents. Our unique blend of music and messaging will keep your customers engaged and informed.

INSPIRE

On-Premise Messaging

Rely on Spectrio’s On-Premise Messaging to enhance your customers’ in-practice experience. We’ll help you choose the right mix of music and messaging that best fits the mood of your veterinary practice, while also making customers aware of what you’re doing to help their pets.

CONNECT

WiFI Marketing

Any modern business benefits from having a robust WiFi network—your clinic is no different. Our WiFI Marketing enhances its value, both for you and your customers, by gathering their relevant information and distributing relevant marketing messaging right to their devices.

ENHANCE

Scent Marketing

Our Scent Marketing works to boost visitor impressions of your practice. Choose from our hundreds of hypoallergenic scents that can help mask unpleasant odors and keep your practice’s lobby comfortable for those waiting for their appointments.

ENGAGE

Digital Signage for Your Veterinary Practice

Digital signage is a great way to engage with your customers from the minute they enter your practice. Our experts work with your location to make sure our screens display relevant, important information in an eye-catching, attractive way. We’ll work with your business to create customized content to highlight your services, providers, appointment availability, and more.

Spectrio is a one-stop-shop for all of your marketing needs. From software to hardware, we will provide your business with all of the things it requires to make the most of your digital signage.

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Waiting Room Signage

Reduce perceived wait times and educate clients on important health topics for their companion animals, new procedures, clinic information, and more.

Pass-Thru Television

Mix in pre-screened, family-friendly entertainment clips with your practice’s messaging. We have top news stories, sports, weather, human interest stories, sitcoms, movie trailers, and more to keep customers entertained while they wait.

Operatory Signage

A silent waiting room can be agonizing for pet parents while their animal is being operated on. Keep yours informative and engaging with our operatory signage, displaying the information your customers want to have during this stressful time.

Feature Boards

Share what’s most important to your veterinary practice with agency-level creative feature boards. Inform your clients about seasonal reminders, new procedures, or pertinent information about your clinic.

The Power of Spectrio

Spectrio leverages its years of experience in the veterinary industry to help your business connect with customers both on-premise and online. The benefits of relying on our suite of solutions include:

Being able to showcase common procedures, recovery times, and medicines while customers wait for their pets’ operations or appointments.
Highlight positive reviews or testimonials from satisfied customers.
Distract anxious pet parents with our huge library of content options, ranging from educational materials to popular TV shows.

INSPIRE

Overhead Music

Overhead Music has the power to produce a calming atmosphere while your clients and their companion animals wait, while also increasing staff productivity. Just 20 minutes of listening to the right music can lower heart rate, blood pressure, and anxiety. Spectrio will help you create an appropriate playlist from hundreds of music selections that have been fully-licensed to protect you from copyright infringement.

Studies have shown that playing classical music can provide a calming atmosphere for dogs.

Just 20 minutes of listening to music can lower heart rate, blood pressure, and anxiety.

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INFORM

On-Hold Marketing

3 in 4 patients use the phone as the primary method to set up medical appointments. Make sure your on-hold messaging helps clients find the information they need. On-Hold Marketing combines custom messaging and music that can answer frequently-asked questions, promote appointments and services, and lay the groundwork for a positive client experience.

60%

of callers hang up when they are left in silence while on hold.

51%

of people call in on the phone to make a reservation or schedule an appointment.

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CONNECT

WiFi Marketing

Turn your WiFi network into a high impact marketing tool that increases client engagement and loyalty. With Spectrio’s scalable, cloud-based solution, you can personalize relevant, real-time interactions with clients using WiFi marketing, analytics and management. If used to the fullest, WiFi Marketing is a cost-effective engagement source with a high ROI.

94%

of loyalty program members want communications from the programs they participate in.

SMS coupons are redeemed 8% more than emailed coupons.

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ENHANCE

Scent Marketing

Scent is one of the most important and yet under-appreciated senses that play a part in client interactions. As the only sense that is processed directly through the limbic system, smell is hardwired to our memories and emotions. Ambient scent, when approached properly, has a subconscious effect on clients’ anxiety and comfort levels, and those of their companion animals. Spectrio has created hundreds of unique scents, each with a mood, impression, or effect in mind. We work with you to find the best scent for your objectives.

Our scents are hypo-allergenic, oil-based scents that comply with the highest level of safety and regulation standards set forth under provisions of the United States and European Union laws. For one monthly fee we provide you with the best diffuser system and scent for your need so you can easily get subtle, environment-enhancing scent when and where you need it.

Lavender is considered a relaxing and anxiety-reducing scent for both humans and animals.

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