Sophisticated Customer Engagement for Salons and Spas

Your customers expect pleasant, relaxing experiences and interactions with your salon or spa. Our customer engagement solutions work with your business to keep your clients happy, both on-premise and when browsing your offerings online.

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POWERING OVER 150,000 LOCATIONS AROUND THE WORLD

THE SPECTRIO DIFFERENCE

Transform Your Customer Engagement With Spectrio

A salon and spa’s guest experience is crucial for your business’s continued success. Spectrio’s years of experience in the salon and spa industry make us qualified to help your business provide your visitors with the soothing, relaxing environment they’re in search of.

Our suite of solutions works in tandem to create a cohesive, immersive customer experience from top to bottom. Whether your customers are browsing your offerings on-premise or interacting with your on-hold messaging, Spectrio’s customizable tools will boost brand awareness and guest impressions.

ENGAGE

Digital Signage

Our digital signage grabs your clients’ attention the minute they enter your location. Your business hours, service offerings, available technicians, and more can be easily displayed–and adjusted–to be viewed in real-time.

INTERACT

Interactive Kiosks

Allow your clients to select services, browse products, and easily make payments with Spectrio’s interactive kiosks. These interactive screens will keep visitors engage and boost the likelihood of them buying more while they wait for their appointment.

INFORM

On-Hold Marketing

Even when clients aren’t at your salon or spa’s physical location, their experience with your business should be a relaxing one. Provide the answers curious callers are looking for, further enhanced with the right background music to match the soothing atmosphere of your location.

INSPIRE

On-Premise Messaging

Jarring or overly loud music and messaging is one of the most common ways to ruin a client’s on-premise experience. With Spectrio’s on-premise messaging, our experts will work with your business to craft the perfect blend of music and messaging to keep your visitors in zen mode.

CONNECT

WiFi Marketing

Many clients entertain themselves on your business’s WiFi network while they wait for their appointment. Our WiFi marketing solution will help gather and interpret client traffic and search patterns to boost your future remarking efforts.

ENHANCE

Scent Marketing

Scent is one of the most important branding aspects for salons and spas. That’s why Spectrio’s scent marketing solution can provide your business with hundreds of scent options to choose from, allowing you to further shape and enhance your on-premise customer experience.

ENGAGE

Entrance Your Clients With Digital Signage

Spectrio’s digital signage is an easy-to-use, turn-key solution that can be customized to meet all of your salon or spa’s needs. With years of experience in the hospitality industry, our experts have all the necessary experience to help create displays that best fit your brand and business objectives.

Whether you want to promote products, specials, upcoming events, or simply share stunning, tranquil imagery, our digital signage delivers!

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Digital Menu Boards

Your offers and services can change constantly, so your signage should, too. Spectrio’s eye-catching digital menu boards are easy to update with special offers, pricing, and a full-service menu for your services.

Wait Boards

Promote your brand, avoid competitor ads, and keep your customers happy with branded entertainment options in your lobby and waiting areas. With pre-screened content from popular networks like CBS or NBC playing alongside branded content and promotional ads, your customers’ wait time will feel like no time.

Educational Content

Keep customers engaged with health tips, beauty trends, and other entertaining content across your screens.

Feature Boards

Keep the focus on a single message at a time to maximize its impact. Whether it’s a promotional offer or explainer videos, highlight a rotating playlist that speaks to your guests’ needs.

THE SPECTRIO DIFFERENCE

Spectrio's Salon and Spa-Focused Solutions

At Spectrio, we know that customer perception of your salon or spa is of the utmost importance. That’s why our suite of solutions has been specifically designed to meet the needs of your business, by:

Enabling you to share corporate messaging and branding across all of your screens simultaneously.
Improving the customer experience by showcasing service offerings and promotions on eye-catching signage.
Collecting customer data and retarget them towards relevant products and services with simple, automated campaigns.

INSPIRE

Overhead Music

We believe the spa environment should be a haven, where bodies are put at ease and a peaceful state of mind can be achieved. That’s why our team of spa music specialists has independently curated a diverse selection of licensed music, just for these soothing environments.

Spectrio’s large library of voice talent also enables your business to choose the right voice talent that can deliver your branded messaging to your clients while keeping with the peaceful atmosphere of your location.

41%

reduction in stress hormone levels has been detected in some studies where participants listened to music with an upbeat rhythm.

Consumers tend to be more satisfied with the service encounter and service quality if they are happy in the physical environment.

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INFORM

On-Hold Marketing

Clients and potential customers who call into your salon or spa should encounter the same relaxing tone as they would if they were at your on-premise location. With Spectrio’s on-hold marketing solution, your business can provide them just that. With our customizable blend of music and messaging, your salon or spa can easily answer FAQs, remind callers of location hours, promote specials, and more.

CONNECT

WiFi Marketing

WiFi marketing makes the most of your existing, complimentary network. While clients browse your offerings and services on their smart devices, our solution gathers their information and redirects them to the most relevant splash page branded for your business. Even after your clients have left your business, the gathered data will allow you to send them timely text messages or emails to remind them of other services that may have caught their eye.

67% more

is how much returning customers on average spend compared to first-time customers.

94%

of loyalty program members want communications from the programs they participate in.

Hair Salon

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ENHANCE

Scent Marketing

Scent Marketing further cultivates a relaxing, pleasant customer experience at your salon or spa. Ambient scent, when approached properly, has a subconscious effect on visitor comfort, service experience, and the overall impression of your business.

Spectrio has created hundreds of unique scents, each with a mood, impression, or effect in mind. Our Scent Marketing experts will work with your business to find the best scent for your lobby, spa areas, and more.

Our scents are hypo-allergenic, oil-based, and compliant with safety and regulation standards in both the US and the EU. We’ll also provide your practice with the best diffuser system on the market, ensuring that the scent of your choosing immerses your customers in the journey you’ve carefully crafted for them.

84%

of people are more likely to purchase a product with the presence of scent.

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