Today’s consumers want information fast. In fact, according to Google, more than 40% of mobile searchers will use its “click-to-call” feature to speak to a real person. However, added research shows that 60% of callers will hang up if left on-hold in silence, and 34% will never call back.
Healthcare systems are looking to increase patient satisfaction by utilizing communication techniques from the hospitality industry. By using digital signage and interactive kiosks to provide wayfinding and navigation services, easing patient wait time with Private Label TV content, or showing nutritional information on digital menu boards, healthcare systems can transform their patient touchpoints. Want to see how? Just take a look at our latest infographic below!
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