On-Hold Messaging

The answer to this one is really going to depend on your callers. You don’t want them to hear the same hold music every time they call – after all, unless you have a really amazing piece of original music that you know everyone in the world adores (and if you do…please, share a link…

At Spectrio, we understand that each company we work with is unique. A combination of voice and music that works perfectly for one business may not be quite right for another. That’s why we offer such a wide variety of voice talent and music demos, and we update them to stay fresh. Want to take…

Did we just say National On Hold Month? Oh yes we did. At Spectrio, we’re taking this whole month to recognize everyone who has been placed “on hold” after calling a place of business. And since more than 57% of all calls are placed on hold, this month is likely dedicated to you and a…

At Spectrio, we want to make it easy for you to find who or what you need. While we have troubleshooting guides online for some of our on-hold equipment, and even some how to videos on our YouTube page as well as a chat feature on our website, we know that nothing beats a good…

So, you’ve decided it’s time to add auto attendant greetings to your phone system. Whether your goal is to ease the workload for your busy staff, simplify the caller experience, or create a brand standard, your phone system is a good place to start! But what should your auto attendant greetings say? Here are a…

If you haven’t had the pleasure of trying to buy a phone system for your small business, take a few minutes to read this article, written by a small business owner. And of course, each small business is unique so unfortunately there’s no cut-and-dry answer to this question. Phone systems are complicated, but if you…

Most people understand that working with a small business is different than working with a massive corporation. However, if you’re ready to “swim with the big fish” there are plenty of simple things you can do to make your small business look bigger. Here are three ideas: Present a consistent image with an automated attendant.…

This question is a tough one for us to answer, but we have a few educated guesses as to what your callers may hear when they are placed on hold at your company:   beeps silence a local radio station professional on-hold messages and music However, you can find out exactly what your callers hear…

The holidays are here, which means it’s time to think about what you’re going to do when they’re over. No, this post isn’t about ripping down the tinsel, tossing that lighted Santa out the window and dreaming about which beach to visit for Spring Break. We’re talking about updating your on-hold messages!   We want…

You want to make sure your calls are handled by someone who is friendly, helpful, and most importantly, consistent. So, a good way to handle your company’s incoming calls is with a receptionist. A decent receptionist should be able to answer some of your callers frequently asked questions, assist with call routing, and be the…

The answer to this question depends on the type of phone system you have at your company. If you’ve had the same system for more than a few years, it’s probably a system of phone cables connected together at a single point, like a phone closet. In this case, you’ll likely need an on hold…

How many business owners or managers call their own company to truly evaluate the overall caller experience? The fact is very few. The reality is that part of the customer experience is not only how patrons are greeted at the front door but the “phone door” as well. Everyone knows the cliché “You never get…