On-Hold Messaging

How many business owners or managers call their own company to truly evaluate the overall caller experience? The fact is very few. The reality is that part of the customer experience is not only how patrons are greeted at the front door but the “phone door” as well. Everyone knows the cliché “You never get…

Like most business services, message on hold is not one-size-fits-all. There are a lot of factors that come together to help our account executives quote a price for services for each individual company. So in this blog we’re not going to answer this question with a direct dollar amount, because that number would likely be…

After more than 20 years in the on hold industry, we’ve come to realize that not everybody is cut out to be a creative writer, and that’s OK! When it comes to making a creative hold message, Spectrio employs some of the best writers in the biz. Here are a few ideas for ways to…

Even if your company is comprised of three people, a professional first impression is everything. Don’t miss your opportunity to make that impression on your callers with an auto attendant that was recorded by your sister or your intern. When a phone greeting’s quality is poor or the sounds like someone is reading off a…

Many companies are changing over to Voice over IP phone systems because of cost savings and flexibility of use. Is your company making the switch? Don’t forget about your callers! Some VoIP systems come with generic on-hold music as an added “feature.” This music is often chintzy and repetitive (and a total turn-off for your…

No. Oh, now you want to know WHY you shouldn’t? Of course we have reasons! As we mentioned in this recent post, playing anything over your phone lines (such as radio on hold) is considered by law to be public performance. If you don’t hold licenses for the copyrighted songs that are played over the…

Whether your business is small or large, you need to handle your incoming calls with efficiency and professionalism. Like we mentioned in this Q&A, voice branding is super important. This is especially true when a potential customer is calling your company for the first time. You may have a great receptionist, or no receptionist at…

While there are advantages to both on hold messages and on hold music, we’re going to take a stand and say messages win out. Why? At Spectrio, we think that any time spent waiting is a great opportunity for companies to promote their products and services, communicate with customers, and build their brands! In an…

There are so many possible answers to this question! Let’s ask a few more questions and give some examples of what you could include in your on-hold messages. Does your business sell products or services? Explain the benefits of those products/services and showcase what makes your product stand out from the rest. Do callers often…

At Spectrio, we offer a wide variety of message on hold programs to suit any need and budget. But how do you choose what’s right for your company? Here’s a little more information about each of our update programs and some things to consider when making your decision.   Monthly A monthly update program allows…

This is another one of those questions that depends on two things: your callers (most important) and your business model. Your Callers As a business owner, you have to think about who is calling your company in order to choose appropriate hold music. After all, an elderly caller will likely not appreciate the same type…

When you have many repeat callers to your business, it’s important to keep them engaged. After all, they are most likely your “bread and butter” and you’d probably like to keep it that way. So, when they call back – we’re talking month after month, week after week, or even day after day – you…