On-Hold Messaging

If you have children, you may have heard this question before: “Mommy, where do on-hold messages come from?” It’s likely you didn’t have an answer, or you probably started something like, “Well, honey, when a business owner really cares about his customers, he wants to make sure they are happy when they call.” But from…

Many businesses are turning to VOIP phone systems, which are entirely computer-based. If your business has a VOIP phone system, there is a mailbox where you can upload audio for your message on hold. Depending on your system, you may need a specific type of .wav file, but some also allow a simple .mp3 file…

Handling calls with an automated attendant can be a great investment! It can save time, both for your employees and your callers, by answering some of the most frequently asked questions quickly and simply, without any human interaction. It is also helpful for routing calls to specific departments, as a “computerized receptionist.” An automated attendant…

  This is a broad question so we’re going to tackle it from a couple angles. The number of repeat callers If you have a lot of repeat callers that are on hold every time they call, you’re probably going to want a relatively long on-hold audio production with several messages. These messages should have…

By Beth Tenney, Spectrio Creative Consultant On average, most of all marketing/advertising budgets are spent trying to get a customer to call your company. However, only a small percentage is spent on handling that call once it comes in. You worked hard to get that call. Now, keep them entertained and informed with on-hold messaging…

With some of the one-off production companies, you may have to write your own on-hold message script. You may think paying $100 for an on-hold message production is a great deal but if you have to do all the work, that’s no bargain. If you have a dated promotion, your business relocates, or you need…

The short answer to this question is yes. But unless you are a professional broadcaster, have the right recording equipment and have technical skills, maybe the question is, “Should I use on hold software to make my company’s on-hold messages?” Without going into the technical aspects of the software itself, here’s why using on hold…

Whatever words we utter should be chosen with care for people will hear them and be influenced by them for good or ill. –Buddha When a single tweet can travel around the world thousands of times within seconds, it’s worth taking a few minutes to contemplate this quote by the Buddha. So much of our…

To answer this question, we need to propose our own questions. -Do people call your company? If so, are they ever placed on hold for any amount of time? -Do you have repeat callers? -When your customers call or visit, are many of them asking the same questions? -Does your business have seasonal promotions or…

By Megan Colby, former Creative Consultant, current Communications Director at Spectrio It’s tough to explain what I do for a living. Well, not what I do exactly, but what my company does. Many people, when asked, can reply with a short answer. “I’m a nurse.” “I’m a teacher at Apple Elementary.” “I’m a reporter for…

You’ve told your callers that you appreciate their patience for holding, but have you really thanked them? A great way to show your appreciation for their patience while on hold is to reward them with a free gift. There’s several ways you can approach this, and best of all, the following methods will help you…

When was the last time you left your office and actually experienced your business from your customer’s point of view? If you’re the owner or a manager, you’re probably busy and think you don’t have the time. However, here’s a blog from Fast Company with some reasons why you should MAKE the time to experience…