Spectrio Blog

The holidays are here, which means it’s time to think about what you’re going to do when they’re over. No, this post isn’t about ripping down the tinsel, tossing that lighted Santa out the window and dreaming about which beach to visit for Spring Break. We’re talking about updating your on-hold messages!   We want…

CHARLOTTE, NC – December 1, 2013 – 10 Foot Wave has partnered with the National Pronto Association to offer it’s digital automotive suite to Pronto’s auto service centers. About National Pronto Association – The National Pronto Association provides quality auto parts, automotive accessories and automotive services.   About Spectrio Spectrio is one of the nation’s leading…

While many have very little, we sometimes take things for granted. But a recent poll of Spectrio team members showed that we really are thankful for what we have. Here are the Top 15, some general (and mentioned many times) and some very specific:   Loving family (furry family members included!) “My good health and…

by Paul Zardus, Spectrio Creative Consultant It was a bright and sunny day when the doorbell rang at the Tulsa office of Spectrio. Who could that be? Everyone we know is here! So we opened the door and there stood Kevin Meyer with a note pinned to his shirt that said “PLEASE HIRE ME.” So…

Background music is a great sales tool. It can encourage customers to stick around longer, spend more money, reduce perceived wait times, and more! Check out this article from Business Insider for some interesting statistics on the effects of background music. And when you add interspersed marketing or advertisements to background music, the return can…

At Spectrio, we truly care about our communities. And because hunger is a reality for more than 50 million people nationwide – including more than 1 in 5 children – we’re holding our 3rd Annual “Share the Bounty” food drive to help those less fortunate in our areas. From November 1 through 26, the Oldsmar…

You want to make sure your calls are handled by someone who is friendly, helpful, and most importantly, consistent. So, a good way to handle your company’s incoming calls is with a receptionist. A decent receptionist should be able to answer some of your callers frequently asked questions, assist with call routing, and be the…

“We’re sipping Merlot while relaxing next to a fire on that first crisp Autumn evening. And I lean in close and tell you about electrical components you’ll find in a catalog. You order 200.” This is how Monica Ballard, our October Voice of Choice, describes her voice style. She’ll make you feel relaxed and comfortable,…

The answer to this question depends on the type of phone system you have at your company. If you’ve had the same system for more than a few years, it’s probably a system of phone cables connected together at a single point, like a phone closet. In this case, you’ll likely need an on hold…

CHARLOTTE, NC – October 13, 2013 – 10 Foot Wave partners with the Automotive Distribution Network to offer a digital menu board program to a network of over 300 Warehouse Distributors that service 1500+ auto stores. About Automotive Distribution Network – The AUTOMOTIVE DISTRIBUTION NETWORK is the umbrella organization for four of the premier groups in…

How many business owners or managers call their own company to truly evaluate the overall caller experience? The fact is very few. The reality is that part of the customer experience is not only how patrons are greeted at the front door but the “phone door” as well. Everyone knows the cliché “You never get…

When you’re working on next year’s marketing budget, you’ll want to think about not only advertising to potential customers, but also your current customer base. Why? You’ve probably heard the saying, “It’s cheaper to keep your current customers than to win new ones.” This is generally true, and here’s a delightful infographic from Kapow Events…